Our technical support services are available to our clients 24/7 through our advanced Help Desk support services. We can help our clients troubleshoot problems using our enterprise ticketing system over email, by phone or on-site. We use and also using Remote monitoring and management (RMM) and professional services automation (PSA) technical support service tools that allow us to take control of your desktops remotely.
We offer desktop technical support services ranging from diagnosing, repairing and upgrading your PC hardware, to migrating user data between computers, to configuring and troubleshooting and maintaining common business applications such as Microsoft Word, Microsoft Excel, Microsoft Outlook and Microsoft Office 365. We also specialize in IT security such as removing spyware, ransomware, malware and viruses. This will allow your employees to focus on being productive rather than dealing with annoying IT computer glitches or technical support issues.
Not only is our IT Technical Support Help Desk support immediate, it’s cost-effective and cuts down on unnecessary travel time – allowing us to reach you anytime you need us.
We use industry leading IT support tools that allows us to proactively automate IT processes that can then be used to streamline and improve those IT processes.